We do our best to provide you with a smooth and satisfying experience, and each order is carefully prepared by hand. Despite our best efforts, mistakes can unfortunately occur.
📩 In case of any problem , we invite you to contact our customer service as quickly as possible , providing the following information:
Email address linked to your account
We will analyze the situation seriously and take the necessary steps to resolve it as soon as possible. You can contact us by email or WhatsApp.
⚠️ Please note : the majority of problems encountered are related to carriers (delays, lost packages, etc.), beyond our control. We will nevertheless assist you in all the steps to ensure you receive your order in the best possible conditions.